Policies & Care Instructions

 

POLICIES

 

Ollie & Maiz Designs will no longer create custom tumblers or shirts (less than 6) as of January 20, 2022. We complete orders as soon as possible, but it can take as long as 15 business days for shirts to be finished. Rush orders (orders needed before 15 days) are available occasionally for an additional charge and will be discussed during the ordering process. If you have a large order, we will discuss turn around times as needed.


Turnaround time for logo orders vary depending on how many orders we are working on at one time. We will only have ten design proofs out at one time. Once one of those ten customer's orders has been completed, I will then move on to the next. We cannot refund any pieces of artwork that have been worked on, sent a proof for, and/or have been approved. Once a customer has recieved the finalized files from the approved proofs, any further changes will require a fee. If we do not hear back from a customer that we have either sent a proof to or asked a question about a design within 72 hours, that customer will be moved to the bottom of the list. We will do our best to post updates about which orders are being worked on in our Facebook Group. Please ask about current turnaround time when ordering. 


Once order details are confirmed, upfront payment before any work can begin is required. All custom items are a final sale. If you are wanting to cancel and get a refund for your order, you must do so within 24 HOURS of placing your original order. Exchanges will only be permitted for cups that arrive damaged. If you have concerns regarding an order, please speak with us directly.


Ollie & Maiz Designs reserves the right to photograph every product, and use that photograph in advertising and social media. Please let me know ahead of time if you would not like your product featured or if you want it posted at a later date to not ruin any surprises you might have planned!


If you would like to contact us, please email us at ollieandmaizdesigns@gmail.com. Please do not use any social media messaging to try to reach us as those methods of communication are unreliable. The best time to reach us is between 11:00 am and 5:00 pm CST Monday through Friday. We are not open on the weekend or on any holidays. Please allow up to 48 hours for a response in this time period. If you have not heard back within this time period, please email again.

 

CARE INSTRUCTIONS

 
 

Tumblers:

Hand wash only. Do not soak. Do not leave in hot temperatures such as cars. Do not microwave. Avoid dropping and handle with care.


T-Shirts & Other Apparel:

Do not use fabric softener. Do not bleach. Do not dry clean. Dry inside out on a normal setting. 

If your vinyl wrinkles on a shirt, simply turn it inside out and use short presses with an iron until smooth again.


Decal Application:

Clean surface with alcohol. Peel backing off. Slowly place on surface. Rub in place with credit card. Slowly remove transfer tape.