POLICIES

 

See something you love but want it a little (or a lot) different? Sounds great! Let’s do it! Picture references are helpful, but not required. Simply send us a message to get an order started.


We complete orders as soon as possible, but it can take as long as 10-15 business days for shirts and 30-40 business days for tumblers, excluding holidays and promotional sales. Rush orders (orders needed before 15/40 days) are available occasionally for an additional charge and will be discussed during the ordering process. If you have a large order, we will discuss turn around times as needed.


Turnaround time for logo orders vary depending on how many orders we are working on at one time. We will only have ten design proofs out at one time. Once one of those ten customer's orders has been completed, I will then move on to the next. We cannot refund any pieces of artwork that have been worked on and approved. Once a customer has recieved the finalized files from the approved proofs, any further changes will require a fee. We will do our best to post updates about which orders are being worked on in our Facebook Group. Please ask about current turnaround time when ordering. 


Once order details are confirmed, upfront payment before any work can begin is required. Pick up or shipping is required on all orders. We will not be able to hand-deliver orders. All custom items are a final sale. Because your items are handmade for you, no refunds, returns or exchanges are accepted. If you are wanting to cancel and get a refund for your order, you must do so within 24 hours of placing your original order. If you have concerns regarding an order, please speak with us directly.


Ollie & Maiz Designs reserves the right to photograph every product, and use that photograph in advertising and social media. Please let me know ahead of time if you would not like your product featured or if you want it posted at a later date to not ruin any surprises you might have planned!


If you would like to contact us, please email us at ollieandmaizdesigns@gmail.com. Please do not use Facebook messenger to try to reach us as that method of communication is unreliable. The best time to reach us is between 11:00 am and 5:00 pm CST Monday through Friday. Please allow up to 48 hours for a response in this time period. If you have not heard back within this time period, please email again.

 

CARE INSTRUCTIONS

 
 

Tumblers:

Hand wash only. Do not soak. Do not leave in hot temperatures such as cars. Do not microwave. Avoid dropping and handle with care.


T-Shirts & Other Apparel:

Do not use fabric softener. Do not bleach. Do not dry clean. Dry inside out on a normal setting. 

If your vinyl wrinkles on a shirt, simply turn it inside out and use short presses with an iron until smooth again.


Decal Application:

Clean surface with alcohol. Peel backing off. Slowly place on surface. Rub in place with credit card. Slowly remove transfer tape.